CHANGING, CANCELLING AND FAULTY ITEMS
Can I cancel an order that I have made online?
If you would like to request cancellation of your order, please notify the customer service team immediately on 1800 803 443 or via email to firstname.lastname@example.org.
If possible, we will cancel your order and issue a refund. Please ensure that you include your order number which you will find on your receipt. Please note: if you have received notification of dispatch, your order has been shipped and cancellation is not possible in that instance (but see the section ‘Can I just change my mind?’ below).
Can I get a refund if faulty?
If a title is received faulty, misbound or damaged then it can be returned to us for replacement or refund. You should contact our Customer Service department who will give you instructions on how this can be done and provide you with a returns authorisation (RA) number. Claims for faulty items must be submitted within 14 days of receipt.
Can I just change my mind?
Should you wish to return an item that was found to be unsuitable you should contact us within 14 days of receipt to obtain a return authorisation number. A refund will then be given if the item is received in our warehouse in mint condition. Items must be packed well to avoid damage in transit. And the cost of returning and packaging the item is at your expense. No refunds will be processed for items returned to us without prior consent or received damaged.
Woodslane Pty Ltd
10 Apollo St
Warriewood NSW 2102
ABN: 76 0036 77549