Closure of our online stores in Australia

If you need to cancel or return an item before that you purchased from this store, please follow the instructions below...

If you would like to request cancellation of your order, please notify the
customer service team immediately on 1800 803 443 or via email to
info@woodslane.com.au.

If possible, we will cancel your order and issue a refund. Please ensure that you
include your order number which you will find on your receipt. Please note: if
you have received notification of dispatch, your order has been shipped and
cancellation is not possible in that instance (but see the section ‘Can I just
change my mind?’ below).

If a title is received faulty, misbound or damaged then it can be returned to us for
replacement or refund. You should contact our Customer Service department (T: 1800 803 443 | E: info@woodslane.com.au) who will give you instructions on how this can be done and provide you with a returns authorisation (RA) number. Claims for faulty items must be submitted within 14 days of receipt.

Should you wish to return an item that was found to be unsuitable you should contact
us (T: 1800 803 443 | E: info@woodslane.com.au) within 14 days of receipt to obtain a return authorisation number. A refund will then be given if the item is received in our warehouse in mint condition.
Items must be packed well to avoid damage in transit. And the cost of returning
and packaging the item is at your expense. No refunds will be processed for
items returned to us without prior consent or received damaged.